Returns & Exchanges

Shipping Information

The shipment of our merchandise is made by a courier service Evdole has chosen, ensuring advantageous rates for buyers and safe transportation.

Most orders will ship out within a day of ordering (we do not ship orders on Saturdays, Sundays, or holidays). It is possible that some orders may take 24-48 hours to process. All orders will be shipped via Standard Shipping unless you select an alternative.

Shipping

Delivery time: 1-2 business days
Cost: €4
Free shipping: For all orders of a total amount over €80.

Shipping Status

You will receive an e-mail confirmation you that the order has shipped. The email will include a tracking number and a URL to check the status of your order. Information about any backordered or cancelled items will be included in a separate email.
Any duties and taxes assessed by customs are the responsibility of the customer.

Returns and Exchanges

We hope that you are satisfied with our Evdole purchase. However, if for some reason there is a problem with your order we will happily work with you, as we strive for the highest level of customer service.  With each order you will find an exchange/refund form that must be submitted with each request.

Please note that all exchanges and returns can only be processed for products in unworn, unwashed and original-factory condition, with complete packaging, tags and accompanying documents, and must be done within the time frame stated below.

Returns

Please return the product within 7 days from receiving the original order through any courier service (except postal service) by filling out our company’s information available upon your payment receipt.

*Courier expenses, customs and any other costs that might occur for the returned product are payable by the customer*

**Note:

Sales items bought from our e-shop are non-refundable and can only be exchanged with other merchandise on sale or merchandise from the currently available collection. The  customer is responsible for covering any difference in prices between the two items.

Products with the tag removed won’t be accepted as returnable

Exchange Policy:

We will happily exchange your unworn, unwashed and unaltered clothing within 7 (seven) business days of receipt. Exchanges can be made for a different size, different variation request*, or another item of equal or greater value** than the one originally purchased. Upon receipt of the merchandise we will send you an email confirmation as well as the replacement at the specified delivery address.

*Courier expenses and any other costs that might occur for the returned product are payable by the customer*

*Courier expenses  and any other costs that might occur for the replaced product are payable by the company*

**Note:

-Given that most of our clothing is hand-made and unique nature of textiles there are often slight variations between each item. We happily accept exchange requests for a different variation.
-For exchanges of greater value than the original order value, we will contact the customer who would have to cover the price difference.
For Further Assistance do not hesitate to contact us via email at info[at]evdl.gr, via telephone +30 210 80 79 183.

Refund Policy:

In case you would like to return an order at our offices and receive a refund please do so within 7 days. Take a moment and fill out the enclosed form with the following details for which applicable:

IBAN Number – Bank Name/Details for us to issue the refund.

**Interbank transaction costs are equally divided between the customer and the company

**Note:

Merchandise bought from our e-shop and on sale are non-refundable and can only be exchanged with other items on sale or from the currently available collection. The customer is responsible for covering any difference in prices between the two items.

In the rare case that Evdole sends an incorrect order or defective item, we will take full responsibility for the replacement and delivery of the correct product to the customer in a timely manner.

We will gladly offer a refund to the customer for the return of unworn, unaltered merchandise with all tags attached if requested within 7 (seven) business days upon receipt. Refunds will be processed only to the original form of payment. Shipping costs are the responsibility of the customer and will not be refunded by Evdole.

Yours Faithfully

Evdole Team